Lack of information between the volunteer and the help requester.
The Yedidim app only allows you to invite a volunteer.
After sending a request, the communication switches to a phone call.
Tracking a referral and seeing when the volunteer will arrive is impossible
this creates uncertainty and frustration for users.
In addition, this causes problems for volunteers, such as harassment,
false calls, and unnecessary inquiries.
Complete information throughout the process
Clear and easy to understand interface
Communication between volunteers in the organization
Recognition and appreciation for the volunteer and the organization
Research
I conducted two surveys and interviews
With the volunteers in the organization who use the application,
and with car owners who were helped by Yedidim
To understand the current experience and locate the pain points.
Giving feedback to volunteers
Giving feedback to the volunteer in two ways
Giving feedback to the volunteer in two ways
In addition, if something was not satisfactory, there is an option to write a critique.
Safety instruction
While waiting, a pop up window appears with safety instructions, and what should be done to know that the situation is safe.
Clear interface
An extensive and prominent button for requesting a volunteers
Clear categories to make it easier to find the problem.
Contribution to the organization
It's not possible to track a referral
Tracking status throughout the process
From the moment the help request is sent until the volunteer arrives, It will be possible to see what has progressed with the request
A feeling of helplessness and stress
03
Desire to recognize a favor to the volunteer and the organization.
Real time tracking
The users will see in real time,
the amount of time till volunteer's arrival
The illustrations in the app consist of amorphous shapes combined with hands, This gives a sense of humanity connection and communication.
Icons
Illustrations
The application needs a redesign
to make it easier for users to navigate and use.
Color palette
The colors chosen are simple and clear to avoid overload but convey calmness and a sense of security.
I conducted two surveys and interviews
With the volunteers in the organization who use the application,
and with car owners who were helped by Yedidim
To understand the current experience and locate the pain points.
Name \\ Daniel
Age \\ 45
Marital status\\ married + 5 children
Place of residence \\ Rehovot
Work \\ volunteer in the organization + insurance worker
Number of years in the organization \\ 10
Bio
Daniel is a serious and wise man with a heart of gold. Daniel seeks to do good to others, and this fills him with satisfaction and strength.
He goes out to volunteer often; he waits for the moment when he goes out to volunteer and helps the other.
Goals
I would prefer not to give my number.
I would be happy if they appreciated the effort and work I do.
I would be happy to consult with another volunteer in case I don't know how to solve the problem.
Pain points
How many times have I called the number
I received, and no one answered.
People don't always appreciate the work I do, and sometimes they don't leave comments.
This project was a tremendous and exciting experience for me.
I was exposed to a whole world of action and kindness.
For people who just want to do good to someone else
I got to know the users, their pain points, how to analyze and solve existing problems, and how to further develop and improve the application.
Thanks to Yedidim organization and the hundreds of volunteers who cooperated with me in an amazing and unusual way.
There are many false readings and harassment
Request validation
Upon sending the request, an SMS will be sent with a verification code to make sure this is not a false request.
In addition, until the volunteer arrives, there is an option to cancel the referral So that the volunteer does not unnecessarily arrive.
Difficulty
making contact
YEDIDIM
Yedidim app Connects people who encounter a problem with their vehicle and the volunteers in the organization.
The Yedidim organization provides help in many different ways and areas.
Treating a flat tire, charging a battery, opening a locked car, and more.
The organization operates entirely on volunteers. They have over 58,0000 volunteers.
The Yedidim app is designed to communicate easily and quickly between the volunteer and the person asking for help and clear referral follow-up.
62 people whom Yedidim helped, answered an online survey, additionally I interviewed potential users, to understand the current experience and pinpoint the pain points.
It's not possible to track a referral
The users feel uncertain while waiting; they don't know if they have found a volunteer until they contact them by phone.
And they have no way of knowing when the volunteer will come.
A feeling of helplessness and stress
Users feel pressure and fear, especially when stranded in busy road conditions.
Desire to recognize a favor to the volunteer and the organization.
People whom Yedidim helped wanted to contribute to the organization or even be partners.
But some continued with the agenda, and the matter was forgotten from their memory.
413 volunteers responded to the online survey,
I also conducted interviews with them
From their answers, several main pain points emerged.
01
02
03
False inquiries
There are many false calls and harassment.
Sometimes, the volunteer arrives at the place and sees that, in the end, there is no need.
Difficulty making contact
The volunteer calls to inform that he is on his way
but sometimes encounters a lack of response.
In addition, the volunteer can't consult with other volunteers in the organization through the app.
Lack of appreciation
Some volunteers feel that what they do is not appreciated.
Communication only goes through the app
So, there is no need for the volunteer to give his number.
Added chat
Through the chat, the volunteers consult each other and share conclusions in an easy and simple way
Clear details
The request details are displayed clearly, with a clear location, the distance of travel, and an estimated travel time.
according to the settings the volunteer defined in the application
so that the volunteers don’t need to contact individuals to know their location.
Some volunteers feel that what they do is not appreciated.
Giving feedback to the volunteer
You can see the completed events,
and the feedback the volunteer received.
and add a like.
Additionally the volunteer can see in his area the feedback he received, and the feedback that rated him.
Lack of information between the volunteer and the help requester.
The Yedidim app only allows you to invite a volunteer.
After sending a request, the communication switches to a phone call.
Tracking a referral and seeing when the volunteer will arrive is impossible
this creates uncertainty and frustration for users.
In addition, this causes problems for volunteers, such as harassment,
false calls, and unnecessary inquiries.
Complete information throughout the process
Clear and easy to understand interface
Communication between volunteers in the organization
Recognition and appreciation for the volunteer and the organization
Research
I conducted two surveys and interviews
With the volunteers in the organization who use the application,
and with car owners who were helped by Yedidim
To understand the current experience and locate the pain points.
Giving feedback to volunteers
Giving feedback to the volunteer in two ways
Giving feedback to the volunteer in two ways
In addition, if something was not satisfactory, there is an option to write a critique.
Safety instruction
While waiting, a pop up window appears with safety instructions, and what should be done to know that the situation is safe.
Clear interface
An extensive and prominent button for requesting a volunteers
Clear categories to make it easier to find the problem.
Contribution to the organization
It's not possible to track a referral
Tracking status throughout the process
From the moment the help request is sent until the volunteer arrives, It will be possible to see what has progressed with the request
A feeling of helplessness and stress
03
Desire to recognize a favor to the volunteer and the organization.
Contribution to the organization easily
Contribution to the organization easily
Sharing the app with family and friends
Joining the
organization
Sharing the app with family and friends
Joining the organization
Real time tracking
The users will see in real time,
the amount of time till volunteer's arrival
The illustrations in the app consist of amorphous shapes combined with hands, This gives a sense of humanity connection and communication.
Icons
Illustrations
The application needs a redesign
to make it easier for users to navigate and use.
Color palette
The colors chosen are simple and clear to avoid overload but convey calmness and a sense of security.
I conducted two surveys and interviews
With the volunteers in the organization who use the application,
and with car owners who were helped by Yedidim
To understand the current experience and locate the pain points.
Name \\ Daniel
Age \\ 45
Marital status\\ married + 5 children
Place of residence \\ Rehovot
Work \\ volunteer in the organization + insurance worker
Number of years in the organization \\ 10
Bio
Daniel is a serious and wise man with a heart of gold. Daniel seeks to do good to others, and this fills him with satisfaction and strength.
He goes out to volunteer often; he waits for the moment when he goes out to volunteer and helps the other.
Goals
I would prefer not to give my number.
I would be happy if they appreciated the effort and work I do.
I would be happy to consult with another volunteer in case I don't know how to solve the problem.
Pain points
How many times have I called the number
I received, and no one answered.
People don't always appreciate the work I do, and sometimes they don't leave comments.
This project was a tremendous and exciting experience for me.
I was exposed to a whole world of action and kindness.
For people who just want to do good to someone else
I got to know the users, their pain points, how to analyze and solve existing problems, and how to further develop and improve the application.
Thanks to Yedidim organization and the hundreds of volunteers who cooperated with me in an amazing and unusual way.
There are many false readings and harassment
Request validation
Upon sending the request, an SMS will be sent with a verification code to make sure this is not a false request.
In addition, until the volunteer arrives, there is an option to cancel the referral So that the volunteer does not unnecessarily arrive.
Difficulty
making contact
YEDIDIM
Yedidim app Connects people who encounter a problem with their vehicle and the volunteers in the organization.
The Yedidim organization provides help in many different ways and areas.
Treating a flat tire, charging a battery, opening a locked car, and more.
The organization operates entirely on volunteers. They have over 58,0000 volunteers.
The Yedidim app is designed to communicate easily and quickly between the volunteer and the person asking for help and clear referral follow-up.
62 people whom Yedidim helped, answered an online survey, additionally I interviewed potential users, to understand the current experience and pinpoint the pain points.
It's not possible to track a referral
The users feel uncertain while waiting; they don't know if they have found a volunteer until they contact them by phone.
And they have no way of knowing when the volunteer will come.
A feeling of helplessness and stress
Users feel pressure and fear, especially when stranded in busy road conditions.
Desire to recognize a favor to the volunteer and the organization.
People whom Yedidim helped wanted to contribute to the organization or even be partners.
But some continued with the agenda, and the matter was forgotten from their memory.
413 volunteers responded to the online survey,
I also conducted interviews with them
From their answers, several main pain points emerged.
01
02
03
False inquiries
There are many false calls and harassment.
Sometimes, the volunteer arrives at the place and sees that, in the end, there is no need.
Difficulty making contact
The volunteer calls to inform that he is on his way
but sometimes encounters a lack of response.
In addition, the volunteer can't consult with other volunteers in the organization through the app.
Lack of appreciation
Some volunteers feel that what they do is not appreciated.
Communication only goes through the app
So, there is no need for the volunteer to give his number.
Added chat
Through the chat, the volunteers consult each other and share conclusions in an easy and simple way
Clear details
The request details are displayed clearly, with a clear location, the distance of travel, and an estimated travel time.
according to the settings the volunteer defined in the application
so that the volunteers don’t need to contact individuals to know their location.
Some volunteers feel that what they do is not appreciated.
Giving feedback to the volunteer
You can see the completed events,
and the feedback the volunteer received.
and add a like.
Additionally the volunteer can see in his area the feedback he received, and the feedback that rated him.
Contribution to the organization easily
Contribution to the organization easily
Sharing the app with family and friends
Joining the
organization
Sharing the app with family and friends
Joining the organization
Lack of information between the volunteer and the help requester.
The Yedidim app only allows you to invite
a volunteer.
After sending a request, the communication switches to a phone call.
Tracking a referral and seeing when the volunteer will arrive is impossible
this creates uncertainty and frustration for users.
In addition, this causes problems for volunteers, such as harassment,
false calls, and unnecessary inquiries.
Complete information throughout the process
Clear and easy to understand interface
Communication between volunteers in the organization
Recognition and appreciation for the volunteer and the organization
The illustrations in the app consist of amorphous shapes combined with hands,
This gives a sense of humanity connection and communication.
Illustrations
Color palette
Color palette
Icons
I conducted two surveys and interviews
With the volunteers in the organization who use the application,
and with car owners who were helped by Yedidim
To understand the current experience and locate the pain points.
62 people whom Yedidim helped, answered an online survey,
additionally I interviewed potential users, to understand the current experience and pinpoint the pain points.
It's not possible to track a referral
A feeling of helplessness and stress
Desire to recognize a favor to the volunteer and the organization.
Tracking status throughout the process
From the moment the help request is sent until the volunteer arrives,
It will be possible to see what has progressed with the request
Real time tracking
The users will see in real time,
the amount of time till volunteer's arrival
Safety instruction
While waiting, a pop up window appears with safety instructions, and what should be done to know that the situation is safe.
Clear interface
An extensive and prominent button for requesting a volunteers
Clear categories to make it easier to find the problem.
Giving feedback to volunteers
Giving feedback to the volunteer in two ways
Giving feedback to the volunteer in two ways
In addition, if something was not satisfactory, there is an option to write a critique.
Contribution to the organization
False inquiries
Difficulty making contact
Lack of appreciation
413 volunteers responded to the online survey,
I also conducted interviews with them
From their answers, several main pain points emerged.
Request validation
Upon sending the request, an SMS will be sent with a verification code to make sure this is not a false request.
In addition, until the volunteer arrives, there is an option to cancel the referral So that the volunteer does not unnecessarily arrive.
Communication only goes through the app
So, there is no need for the volunteer to give his number.
Added chat
Through the chat, the volunteers consult each other and share conclusions in an easy and simple way.
Giving feedback to the volunteer
You can see the completed events,
and the feedback the volunteer received, and add a like.
Additionally the volunteer can see in his area the feedback he received, and the feedback that rated him.
Clear details
The request details are displayed clearly, with a clear location, the distance of travel, and an estimated travel time.
according to the settings the volunteer defined in the application
so that the volunteers don’t need to contact individuals to know their location.
This project was a tremendous and exciting experience for me.
I was exposed to a whole world of action and kindness.
For people who just want to do good to someone else
I got to know the users, their pain points, how to analyze and solve existing problems, and how to further develop and improve the application.
Thanks to Yedidim organization and the hundreds of volunteers who cooperated with me in an amazing and unusual way.
Calling for roadside assistance quickly and easily.
Yedidim app Connects people who encounter
a problem with their vehicle and the volunteers in the organization.
The Yedidim organization provides help in many different ways and areas.
Treating a flat tire, charging a battery, opening a locked car, and more.
The organization operates entirely on volunteers.
They have over 58,0000 volunteers.
The Yedidim app is designed to communicate easily and quickly between the volunteer and the person asking for help and clear referral follow-up.
Calling for roadside assistance quickly and easily.
The application needs a redesign to make it easier for users to navigate and use.